UKOS is at the forefront of game-changing customer service. We are relentless in putting customer happiness at the heart of our business to deliver an exceptional customer experience. We create happiness through our collective sense of conviction and purpose to serve our customers true needs. Our clients want speed, convenience, knowledgeable help and friendly service – all crucial elements of a positive customer experience.
Through our Happiness Index customer satisfaction measurement tool, we collect and analyse customer feedback to continuously improve the customer experience we provide.
Clear and actionable data enables us to materially change our performance, uncover pain points, improve satisfaction levels at every touch point, increase loyalty and ultimately elevate our customers’ happiness.
BOOK A CONSULTATIONGenuine business relationships helps us know our customers very well and we’re proud to have hundreds of happy customers, up and down the UK, from leading brands to local SMEs.
Exceeding expectations is embedded in our culture. Our customers know they can trust us and our services from start to end.
We deliver on our promises
A core part of our commitment to exceptional customer journeys is adopting a “customer first” principle. By building alignment and closeness to our customers we define a clear aspiration and common purpose. By quantifying what matters to our customers, we shape and optimise seamless end-to-end customer experiences.
Our committed account
management team will develop
an in-depth understanding of
your organisation, so we can
provide suitable advice and
recommendations.
UKOS Account Managers are
involved right from the beginning
and remain your point of contact
month in, month out assuring you
of dedicated account ownership
of your organisation’s needs and a
rigorous approach to continuous
improvement
Harnessing the latest technology
makes a big difference to the cost
of doing business – that’s why our
dedicated web team continually
invest in new technologies and
methods to make it as easy as
possible for you to do business.
We excel when it comes to
specialist requirements. Should you
need desktop delivery or any other
bespoke solutions we’ll be delighted
to accommodate. Our team follow
up on all first time customer
deliveries as a matter of course.
Our extensive reporting ability
provides data on costs, delivery
times and quotation turnaround.
These items are discussed in
meetings between internal and
external account teams prior to
customer reviews.
The performance of key accounts
form a large part of our monthly,
individual staff reviews. We assess
any areas of concern and discuss
methods of improvement at this
point. This may entail training or in
some cases additional resources.
With permission, every 6 months
or year, we will survey customer
personnel who have used us during
that period and we use this to
assess our real-life performance on
the account.
On a regular basis we aim to follow
up all unconverted quotations in a
polite and discreet manner. As well
as the useful feedback we can also
report on responses to help flag
account leakage or uncompetitive
pricing on our part.
Retaining a loyal customer base is further evidence that we deliver a great customer service experience.
With a client retention rate of 90%, an average customer age of 7 years, 64 days and client success stories to be proud of – we are thrilled that our customers are benefiting substantially from our effective and collaborative partnerships.
Ready to discuss your requirements? Our team of experts are here to help. Get in touch today to see what we can do for you.
We love working with clients to enable cost reduction, transactional efficiency and greater sustainability.
Copyright © 2024 - All Rights Reserved
